Shipping policy

Thank you for shopping with The Aquario Group Store. Because many of our products are handmade or produced in small batches, we take care in preparing each order before it ships.

Processing Time

Orders are typically processed within 3 to 7 business days unless otherwise noted on the product page. During launches, small-batch releases, holidays, or high-volume periods, processing times may be slightly longer.

Shipping Time

Once your order has shipped, delivery times will vary based on your location and the shipping method selected at checkout. Shipping timelines are estimates only and are not guaranteed.

Shipping Rates

Shipping costs are calculated at checkout based on the size, weight, and destination of your order.

Domestic Shipping

We ship throughout the United States.

International Shipping

We also offer worldwide international shipping. Delivery times for international orders will vary by destination, customs processing, and local postal services. Customers are responsible for any customs duties, import taxes, VAT, or additional fees that may apply in their country.

Order Tracking

If tracking is available for your shipment, you will receive a confirmation email with tracking information once your order has been shipped.

Handmade and Small-Batch Orders

Please note that some items are handmade, hand-packed, or produced in small runs. Slight delays may occasionally happen, and we appreciate your patience as we prepare each order with care.

Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order. The Aquario Group Store is not responsible for delays, lost packages, or delivery issues caused by incorrect or incomplete addresses provided at checkout.

Lost, Delayed, or Damaged Packages

Once an order has been shipped, we are not responsible for postal delays or carrier issues. If your package arrives damaged, please contact us within 5 days of delivery at jainsmrita@gmail.com and include your order number and photos of the package and product so we can review the issue.

Returned Packages

If a package is returned to us due to an incorrect address, failed delivery attempt, or unclaimed shipment, the customer may be responsible for any reshipping costs.

Questions

If you have any questions about your order, please contact us at jainsmrita@gmail.com